Contact Us

Our local office offer a friendly, professional and helpful service. If you prefer to book or enquire in person, please visit us at our Conway Street depot. Our opening hours are 09:00 until 16:00 on Monday to Friday (except on bank holidays).

Private Hire Enquiries

If you would like anymore information about our services, or would like to discuss your options, please contact us by email on hire@buses.co.uk. Alternatively, you can call us on 01273 886222.

Customer Portal

Any existing customers can request quotations, check existing bookings and see account statements via their online account. If you need help accessing your account, click here for a step by step guide.

Any new customers can request an online quote using our Request a Quote function.

Customer Services

If you would like to give feedback about our services, please email us on hire@buses.co.uk along with any relevant/supporting evidence and photographs.

Alternatively, you can write to us at:

Spirit of Sussex Coaches

43 Conway Street

Hove

East Sussex

BN3 3LT

We aim to respond to all feedback within 14 working days.

Cancellations

We require all cancellations in writing, the easiest way to do this is by emailing our team on hire@buses.co.uk.

Please include your name, departure date, booking reference and a brief message.

Please refer to our Cancellation Scheme found in our Terms and Conditions.

Lost Property

If you have left an item on one of our vehicles, please get in touch with our customer services team who will be happy to help you. You can contact them by email at info@buses.co.uk or by telephone on 01273 886200.

Here's some handy information for you to keep in mind:

• Due to the volume of enquiries we receive we are unable to contact drivers and ask them to stop and search their vehicle unless the lost item is deemed to be required urgently.

• If we are unable to contact the driver, we will normally know if we have an item matching your description from around 14:00 the following working day. However it can take up to 2-3 working days for items to arrive at the Brighton Travel Shop (see below for location) and be available for collection.

• Lost property is not available for collection from our depot. Bus depots can be dangerous places if you're not familiar with them, and we'd rather keep you safe from harm.

• We take our responsibility to look after your items very seriously and this process is carefully managed by a small team of dedicated people. This does mean that we are unable to intercept any items in transit to the Travel Shop and we thank you for your patience whilst we make items available for collection.

• We do our best to match your description of an item you have lost with the information we have on our records. Whilst we do our best, we cannot guarantee an item matching your description is actually your item until you go to view it at the Travel Shop

If your item has been found you can collect it from the Brighton Travel Shop (see below for location).

We'll do our best to reunite you with your lost property, but we cannot be held responsible for any item left on our vehicles. We always recommend you check you have all your belongings with you before you leave the vehicle.

Emergency Out of Hours:

If you have an emergency related to your booking, you can contact our out of hours customer service team on 01273 886200. Please provide us with your booking details and they will be able to communicate this to your driver.